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Thread: ServletExec deletes servletExec configs every 24 hours
Created on: 03/16/10 10:44 AM Replies: 5
dthughes


Joined: 03/16/10
Posts: 3
ServletExec deletes servletExec configs every 24 hours
03/16/10 10:44 AM

Currently plaged with a bad issue with the ServeleExec ISAPI - it seems every 24 hours the web applications config for ServletExec deletes itself - currently we have to restore the configs by hand or over write the configs.

Location of the configs:

C:\Program Files\New Atlanta\ServletExec ISAPI\ServletExec Data\default


Has any any other clients had this issue?

We are currently using version New Atlanta ServletExec 5.0.0.14. This issue used to occure on the older hardware pretty often not when we virtualized the server it seems to be on a 24 hour pattern of configuration files deletions.
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mattm


Joined: 10/10/07
Posts: 266
RE: ServletExec deletes servletExec configs every 24 hours
03/16/10 10:49 AM

This can happen when using SE ISAPI on Win 2003 (IIS 6) or higher.

The solution is to use SE AS instead.
Details about why are given here:

http://www.newatlanta.com/c/support/servletexec/self_help/faq/detail?faqId=364

If you require assistance making that switch, send email to support@servletexec.com.
We can help you get this done usually in about 30 minutes.

Matt M.
Matt McGinty, New Atlanta Technical Support
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dthughes


Joined: 03/16/10
Posts: 3
RE: ServletExec deletes servletExec configs every 24 hours
03/16/10 11:02 AM

Is the AS covered under our lic and can I get a copy to test - to make sure the software will run under the AS settings.
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mattm


Joined: 10/10/07
Posts: 266
RE: ServletExec deletes servletExec configs every 24 hours
03/16/10 11:25 AM

An SE 5.x license key will work with any configuration of SE 5.x (ditto for using an SE 6.x key with SE 6.x).
We never penalize you for choosing/needing to use a different configuration of the same version of our software.

SE is (and always has been) free to download and try:
http://www.newatlanta.com/c/products/servletexec/download/home

Without a license key, SE functions in "Development mode" which is throttled back to only 3 concurrent requests. We offer a 30-day evaluation key to those who which to stress test SE before buying.
But you won't need that. Just enter the SE 5 key you have into your SE 5 AS installation.

Matt
Matt McGinty, New Atlanta Technical Support
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mattm


Joined: 10/10/07
Posts: 266
RE: ServletExec deletes servletExec configs every 24 hours
03/22/10 2:47 PM

To follow up:

SE AS has completely solved this problem for you, and your apps are now running better (faster response time, less server load) than they have in a long time.

Take care.

:-)

Matt
Matt McGinty, New Atlanta Technical Support
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dthughes


Joined: 03/16/10
Posts: 3
RE: ServletExec deletes servletExec configs every 24 hours
03/22/10 2:50 PM

New Atlanta's service was very good I may add if any one has issue - contact them, do not let you issue with ISAPI module keep deleting configs files - convert over AS module your issue will be thing of the past.
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